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Waar ben je naar op zoek?
Knowledge base
Account en instellingen
Account en instellingen
0
Technical Support
Technical Support
13
My account is locked after trying to log in
I'm getting an error that something went wrong on the checkout page
I'm getting an error that said my tickets are no longer available
I'm not getting the reset password email
I'm not getting the verification code to confirm my account
View all 13
Getting started
First steps on StubHub International
9
How to create an account
How to set my payment method
How to add a new address to my account
Does it cost anything to create a StubHub International account?
Do I need an account to buy and sell tickets?
View all 9
Event and Venue
English Premier League
12
How to receive the Arsenal tickets?
How to receive the Liverpool FC tickets?
How to receive the Manchester City tickets?
How to receive the Manchester United tickets?
How to receive the Tottenham Hotspur FC tickets?
View all 12
Spanish League
5
How to receive my Barcelona FC tickets
How to receive the Real Madrid tickets
How to transfer the URL External Mobile tickets?
What is a Mobile Transfer URL ticket?
How to receive my Atletico de Madrid tickets
Other Competitions
5
How to receive the Bayern Munich tickets?
How to receive the Borussia Dortmund tickets?
Looking for Champions League 2023-2024 tickets?
Ajax FC ticket delivery through App
How to receive the SL Benfica tickets?
Concerts
9
Where are my Taylor Swift tickets?
Where are my Adele Las Vegas tickets?
How to receive the Luis Miguel Mexico tickets?
Where are my Ricky Gervais tickets?
I want to purchase multiple-day pass? – how many tickets should I buy?
View all 9
EURO 2024
4
Looking for EURO 2024 tickets?
Does my child need a ticket to attend EURO 2024?
How to receive the EURO 2024 tickets?
How to transfer the mobile tickets for the EURO 2024?
Wimbledon
5
When will I receive my Wimbledon tickets?
Does my child need a ticket to attend Wimbledon?
Managing my Wimbledon tickets
How to transfer mobile tickets for Wimbledon?
Listing Wimbledon 2024 Debenture tickets
MLB
2
How to list tickets for a MLB game
Getting your MLB tickets bought on StubHub
NBA
2
How to list tickets for a NBA game
What if the NBA/NHL playoff match was cancelled?
General Questions
3
Can I take a camera, food or drinks to the event?
Teams, artists, and venues partnered with StubHub International
Celine Dion tour cancelled
Buyers
General questions
6
Are the tickets I bought real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
How does StubHub International protect the buyer?
View all 6
Buying tickets
40
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
How long does the verification process usually take?
What are the different ticket types?
Why are some tickets priced differently within the same section?
View all 40
Paying for tickets
14
Payment methods StubHub International accepts
How to add or update my PayPal account?
How to buy tickets with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
View all 14
Managing your orders
41
How to contact the seller
I've received separate tickets
I bought tickets on StubHub International and was asked for a photocopy of my ID or passport.
I lost my tickets
Want to pick up my tickets from a UPS store
View all 41
Getting your tickets
17
When will I get my tickets?
I got an email that my tickets were ready to download but they were not attached
Want to change my order delivery date
How to update your shipping address in your order
Printing PDF tickets more than once
View all 17
Resolving problems
8
Why has my purchase been rejected?
Invoice price doesn't match the amount paid
No confirmation email when I bought tickets
Why do I have more than one charge on my credit card?
I damaged my ticket. Can I use them?
View all 8
Sellers
General questions
7
What are the seller’ responsibilities?
Can I sell non-event tickets/passes on StubHub International?
Providing personal information when listing tickets
What is a PDF file?
What are splits?
View all 7
Selling tickets
23
Types of tickets you can list
How to list tickets
Listing tickets on StubHub International and different ways to deliver them
Selling tickets but don't have them yet
Who can sell tickets on StubHub International?
View all 23
Managing your listings and sales
27
Where to see your listings on StubHub International
What are the different listing status?
How to modify my listing
Changing the price of your StubHub International listing
Listed tickets but want to use them
View all 27
Delivering tickets
25
Selling tickets and delivery expectations
Sold tickets on StubHub International but don’t have them
You’re all set! We’ll automatically confirm your order within 30 minutes of your transfer.
Can I hand deliver the tickets I sold on StubHub International?
Sent the wrong tickets to the buyer
View all 25
Getting paid
16
Getting paid for your sale
Updating your payment method to sell tickets
Expected payout if tickets sell
What's a Credit Memo?
What is Hyperwallet?
View all 16
Resolving problems
10
How to unblock my listing
Can't add my credit card while listing tickets
I reported an issue by accident on my sale. Can I undo it?
Why won’t my barcodes work?
Issues uploading PDF tickets to a StubHub International listing or sale
View all 10
About StubHub International
About us
5
What is StubHub International?
Is StubHub International secure?
FanProtect 100% Guarantee
Where do Stubhub International's tickets come from?
CMA announces remedy for StubHub sale to viagogo
Legal & Personal Information
4
How does StubHub International protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub International's Terms and Conditions?
Overview of 2022 1099-K Regulations
StubHub Business Separation
2
StubHub Business Separation Update
What is StubHub International?
Affiliates
1
StubHub International Affiliate Programme
Account and Settings
General settings
11
How to change my StubHub International password
Password requirements for a StubHub International account
Where can I download the StubHub app?
How to delete my account
How to make a request about my personal information
View all 11
Contact Information
4
How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
How to update your user name
Payment settings
5
How to add a credit or debit card on my account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined
How to update your payment details
Preferences and notifications
4
Alert says tickets are no longer available
StubHub International heart icons
Got an email saying my StubHub International account info changed
I want to submit a suggestion. Where can I send it?
Promos and gift cards
8
What is StubHub Wallet?
How long are credits valid?
Where are my discounts?
Are there discounts on StubHub International?
Can I transfer coupons or gift cards to another StubHub International account?
View all 8
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Banner Articles
1
EPL Banner
Banner Articles (Draft)
5
BANNER - Bugs on website
Matchroom Boxing banner
Madonna Banner
Bayern Munich vs Galatasaray banner
Site downtime - 20/11/2023