Did you buy tickets for a match that will be take care in the Santiago Bernabeu Stadium? If so, don't forget this article to understand how to receive your tickets. 


When will I receive the tickets?

Tickets for many sporting events are not printed until close to the date of the game. Sometimes even just 24 hours in advance. 


As part of our Fan protect 100% guarantee we make sure that you will receive your tickets in time to enjoy the event.


How will I receive the tickets? 

There are two ticket type available: 


Physical

It's season card.  


Depending on the timing of your purchase, we will either send your order via courier or deliver it in person on the day of the match. 

  • Shipping: Make sure to provide a valid and complete address. Given the date of issue of the tickets, we recommend that you provide an address in Madrid. 
    • If you need to make any changes, you can read the steps to follow. 
    • Once the seller ships the item, you will receive an email with shipping details (such as the courier, tracking number, and possibly an estimated delivery date).
  • Last-minute purchase: One of our representatives will contact you to arrange delivery near the venue on the day of the match. Make sure we have a valid email address and phone number.


In case you receive membership cards, you'll need to return to the owner after the match. You will receive instructions from the seller.


Mobile Transfer

It's a digital ticket with a QR code that you will need you show from your smartphone. 


When the tickets are delivered... 

  1. We will send you an email where we confirm the tickets had been delivered. There are 2 options to access them. Both equally valid.
    • Email with a link for each of the tickets bought. In order to access your tickets you will need to click and open the links from your smartphone. 
    • Email with one or more "Accept Ticket" buttons. Bear in mind that it is one link for each guest. Therefore, if you bought more than 1 ticket, you must click on each of the "Accept ticket" buttons that appear in the email received.
  2. After clicking on the link(s) or the "Accept Ticket" buttons, a new window will be opened and the pkpass file will be downloaded.
    • If your mobile is Android, you will need to have "Passwallet" installed or other similar apps (like WalletPasses, Pass2U Wallet...). 
      1. On the Download app, tap on the  ⠇ icon,  click on "Share" and choose the Wallet app (if you don't have it, below we recommend you some apps to use). 
      2. Click on Accept to save the tickets in your Wallet app. 
    • If your mobile is iPhone, you will not need to download an external application, just click "Add" to save them in Wallet. If you can't open the link from the email, we recommend copying and opening it directly in Safari, then saving it to your AppleWallet.   
    • If your mobile is Windows Phone, you will need to have Wallet Pass installed.
  3. Open the Wallet app and you will be able to view the tickets. 


On the event day... 

Remember, you are responsible for bringing your ticket to the venue on your smartphone. Image or printed tickets will not be valid.


To access the stadium, just open the Wallet app, select the ticket/s and scan at the gate... Enjoy the match!




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