Did you purchase tickets for a match at Riyadh Air Metropolitano? Here's a guide to ensure you know how and when to receive them. 


When will I receive the tickets?

Tickets for many sports events are often issued close to the event date, sometimes as late as 24 hours before the game. Rest assured, as part of our 100% guarantee, we ensure you will receive your tickets in time to enjoy the match.


How will I receive the tickets?

There are two ticket types available: 


You can identify the type of ticket during checkout, in your confirmation email, or by checking under Profile > Orders > Current Tab.

Electronic

You will receive your tickets in PDF format.


Once the seller uploads the PDF to the transaction, you will get an email notification confirming delivery and an invitation to download your tickets.


How to Access Your Tickets:

  1. Log in to your StubHub International account.
  2. Navigate to “Orders” and select the “Open” tab.
  3. Find the transaction and click on “Get tickets” to download them.


Mobile Transfer

These are digital tickets with QR codes that must be displayed on your smartphone.


When Tickets Are Delivered:

You will receive an email confirming that your tickets have been delivered. There are two ways to access your tickets:

  • Via Your StubHub International Account: Log in to your profile, navigate to "Orders," and click on "View Tickets."
  • Via Email: You may receive the ticket as an email attachment.


On the Event Day

Ensure that your mobile ticket is accessible on your smartphone, as printed copies will not be accepted. Select your ticket and scan it at the gate for entry. Enjoy the match!


Physical

It can be paper tickets or season card.  


Depending on the timing of your purchase, we will either send your order via courier or deliver it in person on the day of the match. 

  • Shipping: Make sure to provide a valid and complete address. Given the date of issue of the tickets, we recommend that you provide an address in Madrid. 
    • If you need to make any changes, here you can read the steps to follow. 
    • Once the seller ships the item, you will receive an email with shipping details (such as the courier, tracking number, and possibly an estimated delivery date).
  • Last-minute purchase: One of our representatives will contact you to arrange delivery near the venue on the day of the match. Make sure we have a valid email address and phone number.


In case you receive membership cards, you'll need to return to the seller after the match. 



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