Did you buy tickets for one of the following concerts and want to know how to access the tickets?

  • Taylor Swift Gelsenkirchen
  • Taylor Swift Hamburg
  • Taylor Swift München
  • Taylor Swift Wien


If so, you're very lucky. We have no doubt it will be an amazing concert! Below we will inform you about the most important points you should know about delivery.


How do I receive? 

Most of the tickets will be mobile transfer. If that's your case, you'll receive them through a specific platform named fanSALE. This is the promoters' decision to increase guarantees and security in the transfer of tickets.


The process to get your tickets is very simple. Let us tell you:


  1. Your seller will create a new account for you in fanSALE with an username and password. Then, they will share with us the information. As soon as we receive it, we'll let you know.
  2. Once you receive your username and password, you should download the Eventim App to access the tickets through your phone. Bear in mind that even if you receive the credentials many days before the concert, the QR code will only be visible a few days before the event, usually in the last 48 hours. This is a decision from the promoters, and not your seller.
  3. Since this is an external mobile transfer, your tickets will not be available in the StubHub International platform, but in Eventim App. Therefore, your order will be changed to “Delivered” once you receive the username and password.
  4. On the day of the event, bring your phone to the venue and scan the QR code at the gate. Make sure your phone is fully charged, avoiding any last-minute hiccups.


When will I receive the credentials?

The promoters have already started to release some of the tickets, but note that your seller may have not received yet. By going to your StubHub International account > My Orders, you can find an estimation from your seller of when they expect to receive it and deliver to you.


As part of our 100% Guarantee we make sure that you will receive your tickets in time to enjoy the event.


StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.