Is your order delivered but you can't find the mobile transfer tickets? In this article we want to present you the most tipical troubleshooting to access the Mobile Transfer tickets.

First of all, we remind you that once the tickets are transferred, you will receive an email from the original ticket provider or the seller with the ticket files or the links to access them through an external app. 

Can't find this email? 

We recommend that you... 

  1. Check all your email inboxes to find the message. Search inbox, spam or even the trash. 
  2. Search for an email from Ticketmaster, AXS, The O2, Wimbledon, the club (Liverpool, for example), etc.
  3. Search for the event name. 
  4. It is possible that your purchase reference does not appear but rather a different identifier. A 9-digit numeric code starting with 2.

Once you have found the email, follow the steps indicated to access the tickets. 

Still need help? 

Use the search engine in our Help Center to find the content you need. We have several articles about football clubs, concerts and other sports.

StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.

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