In case you are not aware, in 2021 when StubHub was purchased by Viagogo, the business had to undergo a regulatory separation whereby StubHub’s North America and its international businesses separated. As a result, two separate and distinct businesses now exist.
What is StubHub International?
The StubHub International business includes all the countries where we operate. Here you can see the list:
How should I manage my orders, sales and listings for events taking place in international website?
Access to your account on StubHub International sites won’t change.
Information on your orders, sales, and listings information for events taking place in international countries will remain in your StubHub account and can be managed there as usual.
How should I manage my orders, sales and listings for events taking place in www.stubhub.com and/or www.stubhub.ca website?
If you bought or sold your tickets through www.stubhub.com or www.stubhub.ca and require support relating to these your orders and listings, you will need to contact the US Customer Service team or you can refer to their Help Center. It is not that we do not want to assist you, but we simply do not have access to any information related to orders or users on their platform.
I have credit in my account in U.S. and/or Canadian dollars. Will I be able to use this credit after separation?
Yes. You will be able to use your credit after separation. Your credit in U.S. and/or Canadian dollars will be available to you in your account on www.stubhub.com and/or www.stubhub.ca. After separation, you will no longer see this credit in your International account.